Payment Policy

Payment Policy

At Pepper Luna, we want every part of your shopping experience to feel simple, secure, and seamless. This Payment Policy explains the payment methods we accept, how payments are processed, and what to do if you encounter a payment issue.

1. Accepted Payment Methods

Pepper Luna accepts the payment methods displayed at checkout, which may include:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Apple Pay

  • Google Pay

Available payment methods may vary depending on your location, device, and checkout eligibility. Please refer to the payment options shown at checkout for the most up-to-date information.

2. Payment Security

Your privacy and payment security are important to us. Payments are processed through the payment providers available at checkout, which use security measures designed to help protect your payment information during transmission and processing.

Pepper Luna does not ask you to send your full payment card details or security code by email. For your protection, please complete payments only through our official checkout.

3. Payment Processing

To complete your purchase:

  1. Add your selected items to your shopping bag and proceed to checkout.

  2. Enter your shipping and billing information.

  3. Choose an available payment method and provide the required information through the secure checkout.

  4. Review your order details, including item selections, shipping fees, applicable taxes, and the total amount due.

  5. Submit your order to complete the checkout process.

Your order will be processed after your payment has been successfully authorized or confirmed, as applicable.

4. Order Confirmation

After placing your order, you should receive an order confirmation email at the email address provided during checkout.

If you do not receive your confirmation email, please check your spam or junk folder and verify that you entered the correct email address. If you still cannot find it, contact us at service@pepperluna.com for assistance.

An order confirmation does not necessarily mean that an order has shipped. Shipping updates will be provided separately when available.

5. Payment Issues

If your payment is declined or you experience an issue during checkout, we recommend that you:

  • Double-check your card details and billing information.

  • Confirm that your payment method has sufficient funds or available credit.

  • Check with your bank or payment provider to see whether additional authorization is required.

  • Try another payment method available at checkout.

For your security, your bank or payment provider may decline or require additional verification for certain transactions. Pepper Luna cannot guarantee approval of a payment method.

If you continue to experience difficulties, please contact us at service@pepperluna.com. For account-specific payment declines, your bank or payment provider may be able to provide further information.

6. Pricing, Currency, and Charges

All applicable prices, shipping charges, taxes, discounts, and the final order total will be displayed during checkout before you submit your order.

Your payment will be charged in the currency shown at checkout. If your bank or card issuer uses a different currency, it may apply its own exchange rate or additional transaction fees. These fees are determined by your financial institution and are not controlled by Pepper Luna.

Please review your order total carefully before completing your purchase.

7. Refunds

If a refund is approved under our Return & Refund Policy, it will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider. For full details, please refer to our Return & Refund Policy.

8. Contact Us

If you have any questions about payments, checkout, or an order, please contact us:

Pepper Luna
Email: service@pepperluna.com

Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Central Time, excluding holidays.

We aim to respond to customer inquiries within 1–2 business days.

Thank you for choosing Pepper Luna. We appreciate your trust and look forward to making your shopping experience smooth and enjoyable.