Terms of service

OVERVIEW

Welcome to Pepper Luna! The terms "we", "us", and "our" refer to Pepper Luna. Pepper Luna operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services").

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display our products and their colors, features, and details as accurately as possible. However, product colors and appearances may vary depending on your device, screen settings, and other technical factors.

We do not guarantee that the appearance of any product on your screen will exactly match the product you receive.

Product descriptions, prices, availability, and other information may be updated from time to time. We reserve the right to discontinue products or limit quantities offered to any person, geographic region, or jurisdiction, subject to applicable law.

SECTION 3 – ORDERS

When you place an order, you are submitting an offer to purchase the products in your order. Pepper Luna reserves the right to accept or decline an order where permitted by applicable law.

An order is not considered accepted until we confirm acceptance. We may need to receive and process your payment before accepting your order.

Please review your order carefully before submitting it. We may be unable to accommodate cancellation requests after an order has been processed or shipped. Any cancellation request will be handled in accordance with our order processing procedures and applicable law.

If we decline, modify, or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, or phone number provided with your order.

Purchases are subject to our Refund and Return Policy.

You represent that your purchases are for personal or household use and not for unauthorized commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price displayed at the time your order is submitted and will be reflected in your order confirmation, subject to correction of pricing errors as permitted by law.

Unless expressly stated otherwise, displayed prices may not include shipping charges, applicable taxes, customs duties, import fees, or other additional charges. Any applicable charges will be disclosed during checkout or as otherwise required by law.

Promotions offered through our Services may be subject to separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms of Service, the promotion terms will govern with respect to that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your information, including your email address and payment details, so that we can complete transactions and contact you when necessary.

You represent and warrant that you are authorized to use the payment method provided, that the information you submit is accurate, and that you agree to pay all charges associated with your order, including applicable shipping charges and taxes.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery times are estimates and are not guaranteed unless expressly stated otherwise. Delivery may be affected by factors beyond our control, including carrier delays, customs processing, weather conditions, and other unforeseen circumstances.

We will make reasonable efforts to process and ship orders in accordance with our Shipping Policy. Please refer to that policy for information about processing times, shipping methods, estimated delivery windows, and applicable shipping fees.

If your order is delayed, lost, or appears to have been delivered incorrectly, please contact us so we can review the situation and provide assistance.

Nothing in these Terms of Service excludes or limits any shipping, delivery, or consumer rights that cannot lawfully be excluded or limited.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including trademarks, brand names, text, graphics, images, product descriptions, reviews, videos, audio, and the design, selection, and arrangement of such materials, are owned by Pepper Luna or its respective licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit materials from our Services without prior written permission, except as permitted by applicable law.

Nothing in these Terms grants you a license or other rights to any patent, trademark, copyright, or other intellectual property owned by Pepper Luna or any third party, except as expressly stated in these Terms.

Pepper Luna's name, logo, product names, designs, and slogans may be trademarks of Pepper Luna or its licensors. You may not use these trademarks without prior written permission.

All other trademarks and brand names appearing on our Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

Our Services may provide access to tools, applications, or features offered by third parties. We do not necessarily monitor or control these third-party tools.

Such tools are provided on an "as is" and "as available" basis, to the extent permitted by applicable law, without additional warranties or endorsements from us.

Your use of optional third-party tools is at your own discretion and may be subject to the terms and policies of the relevant third-party provider. Please review those terms before using such tools.

We may introduce new features, tools, or resources through our Services from time to time. Any new features will also be subject to these Terms of Service unless otherwise stated.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites, applications, or other resources. These links are provided for convenience and do not necessarily imply endorsement.

We are not responsible for the content, accuracy, privacy practices, or policies of third-party websites that we do not operate.

If you choose to access a third-party website, you do so at your own discretion. We encourage you to review that website's terms and privacy policies before engaging in transactions or providing personal information.

Questions, complaints, or claims concerning third-party products or services should be directed to the relevant third-party provider.

SECTION 9 – PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy, which explains how we collect, use, disclose, and protect your information.

By using our Services, you acknowledge that you have read our Privacy Policy.

We may share personal information with service providers and other third parties when reasonably necessary to process payments, fulfill orders, arrange shipping, provide customer support, maintain website functionality, prevent fraud, and comply with legal obligations.

These service providers may process personal information in countries other than your country of residence. We take reasonable steps to work with service providers that handle personal information appropriately, subject to applicable law and our Privacy Policy.

Please review our Privacy Policy for additional information about your personal information and your privacy rights.

SECTION 10 – FEEDBACK

If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, proposals, plans, or other content to us (collectively, "Feedback"), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback for purposes related to operating, evaluating, improving, and promoting our Services, subject to applicable law.

This license does not transfer ownership of your Feedback to us.

You represent and warrant that you own or have the necessary rights to submit your Feedback and that it does not violate the rights of any third party. If you received compensation or incentives in exchange for a review or other Feedback, you agree to disclose that fact where required by law.

We are not obligated to keep Feedback confidential, pay compensation for it, or respond to it unless otherwise required by law or expressly agreed.

We may monitor, edit, or remove Feedback that we reasonably determine to be unlawful, abusive, misleading, infringing, or otherwise inappropriate.

You agree not to submit Feedback that violates intellectual property, privacy, publicity, or other rights; contains unlawful, defamatory, threatening, or obscene material; or includes malicious code.

You are responsible for the Feedback you submit and its accuracy. Nothing in this section limits any rights you may have under applicable law.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or product availability.

We reserve the right to correct errors, update information, and cancel or modify orders affected by inaccurate information where permitted by applicable law.

If a correction materially affects an order you have placed, we will make reasonable efforts to contact you and explain the available options.

We are not obligated to update all information on our Services unless required by law. No stated update or revision date should be interpreted as indicating that all information has been reviewed or updated.

SECTION 12 – PROHIBITED USES

You may access and use our Services only for lawful purposes. You may not use our Services, directly or indirectly:

(a) For any unlawful, fraudulent, or malicious purpose;

(b) To violate any applicable law, regulation, or legal requirement;

(d) To harass, abuse, threaten, defame, intimidate, or harm any person;

(e) To submit false, misleading, or fraudulent information;

(f) To upload, transmit, or distribute material that violates these Terms or applicable law;

(g) To send spam, unsolicited advertising, or other unauthorized promotional communications;

(h) To impersonate another person or entity; or

(i) To interfere with the use, security, or proper operation of our Services.

You also agree not to:

(a) Upload or transmit viruses, malware, or other harmful code;

(b) Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services except as expressly authorized;

(d) Engage in phishing, spamming, or other deceptive practices;

(e) Use automated systems, bots, spiders, scraping tools, or other methods to access or collect information from our Services in violation of applicable law or our reasonable technical restrictions; or

(f) Interfere with or circumvent security features, access controls, or other measures designed to protect our Services.

We reserve the right to suspend or terminate access to our Services where we reasonably determine that these Terms have been violated, subject to applicable law.

SECTION 13 – AUTOMATED AGENTS

This section applies when you use, authorize, or deploy an automated agent, software program, or service to access, use, or interact with our Services.

An "Agent" means software, a system, or a service that performs automated or semi-automated actions on behalf of a person or entity.

Any Agent accessing our Services must:

Identify itself as an automated system when reasonably required;
Not impersonate human users or misrepresent its identity;
Not bypass security measures or access controls;
Comply with applicable laws and these Terms of Service; and
Respect reasonable technical restrictions intended to protect our Services.

We reserve the right to restrict or prohibit access by Agents that violate these requirements or negatively affect the security, performance, or availability of our Services, subject to applicable law.

SECTION 14 – TERMINATION

We may suspend or terminate your access to all or part of our Services where permitted by applicable law, including when we reasonably believe that you have violated these Terms or engaged in fraudulent, unlawful, or harmful conduct.

Termination does not affect any rights or obligations that arose before termination, including payment obligations relating to completed transactions.

Provisions that by their nature should survive termination will remain in effect, including provisions concerning intellectual property, Feedback, disclaimers of warranties, limitations of liability, indemnification, governing law, and any other applicable surviving provisions.

SECTION 15 – DISCLAIMER OF WARRANTIES

Information provided through our Services is intended for general informational purposes. While we make reasonable efforts to keep information accurate and current, we do not guarantee that all information will always be complete, accurate, or up to date.

Except as expressly stated by Pepper Luna or required by applicable law, our Services and products are provided on an "as is" and "as available" basis, without additional express or implied warranties, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, to the fullest extent permitted by law.

We do not guarantee that access to our Services will always be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not permit the exclusion of certain warranties. In those jurisdictions, the exclusions and limitations in this section apply only to the extent permitted by law.

Nothing in this section affects any non-waivable rights you may have under applicable consumer protection laws.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Pepper Luna and its partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of our Services or products.

This limitation applies to claims arising in contract, tort, negligence, strict liability, or otherwise, including claims relating to errors or omissions in content or losses arising from the use of information or products made available through our Services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including liability for fraud, willful misconduct, or other liability where such limitation is prohibited.

Where liability cannot be excluded but may be limited by law, our liability will be limited to the maximum extent permitted by applicable law.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Pepper Luna and its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, damages, and reasonable legal expenses arising directly from your unlawful use of our Services, your violation of these Terms, or your infringement of another person's rights.

We will provide reasonable notice of any claim for which indemnification is sought, unless a delay in notice does not materially prejudice your rights.

We may reasonably participate in the defense of such claims. Nothing in this section requires you to indemnify us for our own negligence, misconduct, or other liability where such indemnification would be prohibited by law.

SECTION 18 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the unenforceable portion will be severed from these Terms.

The remaining provisions will continue in full force and effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service, together with the policies referenced herein, constitute the entire agreement between you and Pepper Luna concerning your use of our Services, except where additional terms are expressly provided for particular products, services, or promotions.

These Terms supersede prior agreements and communications concerning the same subject matter, to the extent permitted by applicable law.

Any ambiguity in the interpretation of these Terms will be interpreted in accordance with applicable law.

SECTION 20 – ASSIGNMENT

You may not assign or transfer these Terms of Service or any rights or obligations under them without our prior written consent, except where such restriction is prohibited by applicable law.

We may assign or transfer our rights and obligations under these Terms in connection with a business reorganization, merger, acquisition, or sale of assets, subject to applicable law.

SECTION 21 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services will be governed by the laws of the state in which Pepper Luna's business is legally established, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any disputes arising from these Terms will be handled by the courts with appropriate jurisdiction, subject to applicable consumer protection laws and mandatory legal rights.

Nothing in this section limits any mandatory rights or remedies available to consumers under the laws applicable to their purchases.

SECTION 22 – HEADINGS

The headings used in these Terms of Service are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 23 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service on this page.

We reserve the right to update, change, or replace any part of these Terms by posting a revised version on our website, subject to applicable law.

It is your responsibility to review this page periodically for changes. Where required by law, we will provide notice of material changes, and such changes will take effect on the date specified in the notice.

Your continued use of or access to our Services after revised Terms are posted constitutes acceptance of those changes to the extent permitted by applicable law.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms of Service may be sent to us using the contact information below.

Trade Name: Pepper Luna

Email: service@pepperluna.com

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time (CT)
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.