Shipping policy

At Pepper Luna, we strive to make every order experience smooth and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Please review the information below before placing your order. By placing an order with Pepper Luna, you acknowledge the shipping terms outlined in this policy, subject to your rights under applicable law.

1. Order Processing Time

All orders are typically processed within 1–3 business days, excluding weekends and U.S. public holidays.

Order processing includes payment verification, order review, and preparation for shipment. Processing time is separate from the estimated shipping and delivery time.

During promotional events, peak shopping seasons, or periods of unusually high order volume, processing may take longer than usual.

Once your order has shipped, we will send a shipping confirmation email containing your tracking information, when available.

2. Shipping Methods and Rates

We currently offer the following shipping options for eligible U.S. orders.

Standard Shipping

  • Shipping Fee: $7.50 per eligible order

  • Estimated Delivery Time: 7–15 business days

  • Free Shipping: Available on qualifying orders over $50 USD

Expedited Shipping

  • Shipping Fee: $15.00 per eligible order

  • Estimated Delivery Time: 3–7 business days

  • Free Shipping: Not included in the standard free-shipping offer

Delivery estimates begin after order processing and shipment, not when the order is placed.

Shipping options, fees, and estimated delivery times available for your order will be displayed at checkout. If the checkout displays a different applicable rate, the rate shown at checkout will apply.

3. Free Standard Shipping

Pepper Luna offers free Standard Shipping on orders over $50 USD.

To qualify:

  • The merchandise subtotal must exceed $50 USD before taxes and after discounts are applied.

  • The offer applies to eligible Standard Shipping orders only.

  • Expedited Shipping fees and other applicable charges are not covered by this offer.

  • The offer may not apply to certain destinations or excluded products, if any such exclusions are disclosed at checkout.

For clarity, an order with a qualifying merchandise subtotal of exactly $50.00 does not qualify under the “over $50” threshold.

The applicable shipping fee will be displayed during checkout before you complete your purchase.

4. Shipping Destinations

Pepper Luna currently offers shipping to eligible addresses within the United States.

International shipping may be available to selected destinations in the future. If international shipping is offered for your location, the available shipping methods, fees, and applicable conditions will be displayed at checkout.

We reserve the right to decline or cancel orders for destinations we cannot service, subject to applicable law. If we are unable to fulfill an order after payment has been received, we will notify you and arrange any applicable refund.

5. Shipping Confirmation and Order Tracking

Once your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout.

Your confirmation email will include a tracking number or tracking link when available.

Please allow approximately 24–48 hours after shipment for tracking information to appear or update in the carrier's system.

Tracking updates may be delayed while a package is being transferred between facilities, processed by a carrier, or awaiting an arrival scan.

If your tracking information has not updated for an extended period, please contact us with your order number so we can help investigate.

6. Shipping Address and Order Changes

Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.

If you notice an error in your shipping address, please contact us as soon as possible at service@pepperluna.com.

We will make reasonable efforts to accommodate address changes or cancellation requests before an order has been processed or shipped. However, changes cannot be guaranteed once processing or shipment has begun.

Pepper Luna is not responsible for delivery problems caused by incorrect or incomplete address information supplied by the customer, except where otherwise required by applicable law.

Additional shipping costs may apply if a package must be reshipped due to an incorrect address provided by the customer, subject to applicable law and our review of the circumstances.

7. Estimated Delivery Times and Delays

All delivery times provided in this policy are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather, peak shopping periods, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery window, please check your tracking information first and then contact us for assistance.

We will make reasonable efforts to investigate delayed shipments and help resolve delivery issues. Nothing in this policy limits any rights or remedies available to you under applicable law.

8. Lost, Missing, or Marked-as-Delivered Packages

If your tracking information shows that your package has been delivered but you have not received it, we recommend that you:

  • Check around your delivery location, including porches, mailrooms, parcel lockers, and other designated delivery areas.

  • Ask household members, neighbors, or building management whether the package was received.

  • Contact the shipping carrier to request additional delivery details, if available.

  • Contact Pepper Luna within 7 days after the carrier marks the package as delivered so we can help review the situation.

If your package appears to be lost in transit or has not arrived within a reasonable period after the estimated delivery window, please contact us with your order number and tracking information.

We will review the available tracking details and work with the carrier where appropriate to determine the next steps.

Each case will be reviewed individually. Any replacement, refund, or other resolution will be handled in accordance with applicable law and the circumstances of the shipment.

9. Returned or Undeliverable Packages

A package may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package when required by the carrier.

If a package is returned to us, we will contact you using the contact information provided with your order, where available, to discuss the next steps.

Depending on the circumstances, reshipment may require confirmation of a corrected address and payment of additional shipping charges, where permitted by applicable law.

If reshipment is not possible, any applicable refund will be handled in accordance with our Refund and Return Policy and applicable law.

10. Shipping Fees, Taxes, and Additional Charges

Shipping fees are calculated according to the shipping method and destination available at checkout.

Applicable taxes and other charges, if any, will be displayed at checkout or otherwise disclosed as required by law.

Customers are responsible for reviewing the final order total before completing their purchase.

11. Contact Us

If you have questions about shipping, delivery estimates, tracking information, or a missing package, please contact our customer service team.

Trade Name: Pepper Luna

Email: service@pepperluna.com

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM Central Time (CT)
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.

Thank you for shopping with Pepper Luna. We appreciate your trust and look forward to helping you enjoy your order.