Return policy

At Pepper Luna, your satisfaction matters to us. We want you to feel confident in every purchase, and if something isn’t quite right, we’re here to help make the return process as simple and straightforward as possible.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

  • Be unworn, unwashed, and in their original condition.

  • Have all original tags attached.

  • Be returned in their original packaging, where applicable.

  • Include proof of purchase or a valid order number.

Items showing signs of wear, washing, damage, or alteration may not qualify for a return. All returned items are subject to inspection before a refund is approved.

Please contact us before sending any items back. Returns sent without prior authorization may not be processed.

2. Final Sale & Non-Returnable Items

Certain items are not eligible for return or refund, except where required by applicable law:

  • Items clearly marked Final Sale at the time of purchase.

  • Gift cards.

  • Intimates, bodysuits, or swimwear, where applicable, for hygiene reasons.

Please review product descriptions and any final-sale notices carefully before placing your order.

3. How to Request a Return

To start a return, please email us at service@pepperluna.com with the following information:

  • Your order number.

  • The item or items you wish to return.

  • The reason for your return, if you would like to share it.

  • Photos of the item, if it arrived damaged, defective, or incorrect.

Our customer service team will respond within 1–2 business days with instructions on how to proceed.

Please wait for our return instructions before shipping your item. Return addresses and instructions will be provided by our support team as needed.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank or payment provider.

  • Original shipping fees are generally non-refundable, unless the return is due to an item that arrived damaged, defective, or incorrect, or as otherwise required by applicable law.

If your refund has not appeared after the stated processing period, please check with your payment provider first. You may also contact us for assistance.

5. Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or style, please request a return for your eligible item and place a new order separately. Please check product availability before placing your replacement order.

6. Return Shipping Costs

Unless your item arrived damaged, defective, or incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

We recommend using a shipping service that provides tracking and keeping your shipping receipt until your return has been processed.

Please note that return packages may take time to reach us. If a return shipment is lost in transit, contact the shipping carrier for assistance. We will work with you to review the available tracking information.

7. Damaged, Defective, or Incorrect Items

We’re sorry if your order arrives with an issue. Please contact us at service@pepperluna.com as soon as reasonably possible after delivery.

To help us resolve the issue promptly, please include:

  • Your order number.

  • A brief description of the issue.

  • Clear photos showing the damage, defect, or incorrect item.

After reviewing the information, we will work with you to determine an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Please do not return the item until our team provides instructions.

8. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We cannot guarantee that a cancellation or change can be made once an order has entered processing or has been shipped. If your order has already shipped, our standard return policy will apply, subject to the eligibility requirements above.

9. Contact Us

If you have any questions about returns, refunds, or an existing order, we’re happy to help.

Pepper Luna
Email: service@pepperluna.com
Our customer service team is available Monday–Friday, 9:00 AM–5:00 PM Central Time, excluding holidays. We aim to respond within 1–2 business days.

Thank you for shopping with Pepper Luna. We appreciate your trust and the opportunity to help you find pieces you love.